FAQ

What are ESCOs/energy suppliers?
Energy suppliers, or ESCOs, sell electricity or natural gas to retail customers. These suppliers may be small companies or large corporations, but they must be deemed by the PSC to be eligible sellers before they may make sales. As suppliers of electricity and/or natural gas, they may offer different energy service options, and other products and services. With respect to the utility service, the rights and obligations of residential customers are the same whether they take service from an ESCO or from their utility.

Are utilities OK with me buying electricity and gas from other energy suppliers?
Utilities primary business role is energy delivery, and ESCOs are in the business of energy supply. Of course, even after you choose an energy supply company, your utility will still be there to read your meter, handle service calls, and provide emergency assistance. And you will still receive the same safe and reliable service you have come to expect.

If I receive my energy from an ESCO, may I still contact the Public Service Commission (PSC) if I have a complaint ?
Yes. If you have been unsuccessful in resolving a complaint with an ESCO you may contact the PSC for assistance. The PSC requires all energy suppliers to offer convenient complaint-handling procedures and clear information on switching.

How do I cancel my service with an ESCO / Energy Supplier?
Before you cancel your service with an ESCO, you should read the terms and conditions of the contract for supply that you have established with the ESCO. Once you have reviewed these terms and conditions, it is recommended that you contact your ESCO to ensure that you fully understand all potential cancellation fees, if applicable.

I enrolled with an energy supplier, but now I have decided to leave. How can I do that?
Customers can discontinue purchasing their energy supply from an ESCO by either contacting the ESCO or their utility.

If I switch to another supplier, can I decide later to switch again to a different one, or switch back to the utility? | Back to top
You can switch from one energy supplier to another or back to the utility, but it is important that you learn about all of the terms and conditions of the service to be provided. That way, if you decide to switch, you'll know what to expect.

What should I look for when considering switching to an energy supplier?
It's best to comparison shop, check out what deals each energy supplier has to offer, and then choose the company that makes the most sense for you. Keep in mind that energy savings should always be calculated over the long term - give it a year or more - to get a realistic picture of savings, based upon seasonality, market conditions, and weather factors.